Most aspects of private health insurance in Australia are regulated by the Private Health Insurance Act 2007. Complaints and reporting of the private health industry is carried out by an independent government agency, the Private Health Insurance Ombudsman. The ombudsman publishes an annual report that outlines the number and nature of complaints per health fund compared to their market share 
Telemedicine enables health professionals to provide services to you remotely, at lower costs, if you don't require physical contact with a doctor or nurse. Instead of coming into an office, you can communicate with doctors and nurses online. Doctors can help and diagnose far more patients this way, which is why purchasing a plan through eHealth that covers telemedicine may be more convenient and affordable.